![]() ![]() Working alongside a 3PL and utilizing their WMS software to optimize warehouse and fulfillment operations.Overseeing daily order fulfillment activities, including order processing, picking, packing, and shipping preparation.Individual postings can be tailored to a company’s needs and capabilities, and include additional or fewer responsibilities than are listed. Due to the nature of the job, during peak seasons, fulfillment managers may occasionally need to work weekends or after hours. The job of a fulfillment manager can also be rather physically taxing, and cannot typically be done remotely. The role is highly collaborative in nature, as fulfillment managers work closely with customer service representatives, warehouse staff, carriers, manufacturers, suppliers, logistics directors, and other team members to ensure that service level agreements (SLAs) and customer expectations are met.įulfillment managers are also expected to be versed in various software systems and technologies, including inventory management systems (IMSs), warehouse management systems (WMSs), and other warehousing automations that improve supply chain efficiency. Fulfillment manager job descriptionĪ fulfillment manager is responsible for order processing, fulfillment (including picking and packing), warehouse operations, inventory and order tracking, quality control, and shipping preparation. Ultimately, a fulfillment manager’s goal should be to see orders fulfilled as quickly, accurately, and cost-effectively as possible. They are also responsible for managing the fulfillment staff, and for collaborating with external partners such as 3PLs. What is a fulfillment manager?įulfillment managers are ecommerce professionals who have end-to-end control over the order fulfillment process, from order receiving and processing all the way through delivery. In this article, we’ll cover the role and responsibilities of a fulfillment manager, offer tips and resources for both aspiring fulfillment managers and employers searching for their next hire, and share about how ShipBob can partner with your team to optimize your supply chain. Even though the more repetitive and mundane aspects of fulfillment may be outsourced to experts like ShipBob, hiring a dedicated fulfillment manager to serve as a liaison can help further streamline operations. They must also manage warehouse laborers, and work in tandem with other stakeholders such as the company’s logistics service provider. While they do not have as much responsibility as a Director of Fulfillment might, fulfillment managers oversee most (if not all) fulfillment-related activities in an ecommerce company - including order processing and confirmation, inventory tracking and planning, picking, packing, and shipping preparations - to ensure that all orders are received, packaged, and delivered accurately and in a timely manner. These people are compensated the highest in Management of Companies and Enterprises, where they can get an average job salary of $162,410.If your ecommerce business is scaling at a rapid pace but you’re struggling to accurately fulfill hundreds of orders, it might be time to hire a fulfillment manager. Have the highest pay levels in New Jersey, where they can get average job salaries of close to about $172,790. will normally receive an average salary of one hundred and twenty-five thousand seven hundred and fourty dollars every year. General Operations Managers either report to the managing executives above them or directly to the CEO or company owner, depending on the size and structure of each individual company.Ī General and Operations Manager earns salaries somewhere between $45,850 - $208,000 depending on tenure and industry expertise. ![]() ![]() Additional skills needed include computer knowledge, training experience, problem solving and conflict resolution experience, and more. More than just a general manager, individuals in this position typically are very well educated and are capable of effectively managing the people that work for them as well as seamlessly working alongside other managers and executives to accomplish the objectives and goals of the company. General Operations Managers play a key role in the day-to-day activities of businesses in virtually all industries. SEE MORE SALARIES FOR MANAGEMENT AND ADMINISTRATION PROFESSIONALS
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